Terms of service

Terms of Service

Welcome to Silsila.shop. By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases or using our services.

1. User Eligibility

There are no specific age or location restrictions for accessing or using Silsila.shop. However, users are expected to use the website responsibly and in compliance with applicable laws.

2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards
  • Cash on Delivery (COD)

All transactions are subject to verification and approval.

3. Return and Refund Policy

We offer a simple and user-friendly return and refund process for faulty products within Pakistan:

  • A full refund or exchange can be initiated within 5 days of receipt of the product.
  • Returned items must meet the conditions specified in our Refund Policy (accessible on the website).
  • Rejected returns will be sent back to the user within 3-5 working days.
  • After three failed delivery attempts for rejected returns, the item will be sent to scrap.

4. Shipping Policy

We ship exclusively within Pakistan. The estimated delivery time for orders is 10 business days.

5. Liabilities

While we strive to ensure smooth operations and customer satisfaction, Silsila.shop:

  • Is not responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, or other external factors.
  • Holds no liability for misuse of products purchased on the website.
  • Shall make every effort to address and resolve issues related to product quality or shipping delays.

For more details, please refer to our Refund and Return Policy or contact our support team.

6. Prohibited Activities

Users are strictly prohibited from engaging in activities such as:

  • Fraudulent transactions.
  • Misuse of services or intellectual property.
  • Attempts to harm the website or its users, including unauthorized access, hacking, or distributing harmful software.

Violators will be reported to the relevant authorities and may face legal action.

7. Account Requirements

Users are not required to create an account to make purchases on Silsila.shop. However, providing accurate contact and shipping details is mandatory for order processing.

8. Cancellation Policy

  • Silsila.shop reserves the right to cancel orders at any time and without prior notice.
  • Customers may also cancel their orders prior to shipment. Once an order has been shipped, it cannot be cancelled.

9. Dispute Resolution

Any disputes or claims arising from the use of Silsila.shop will be resolved in accordance with the applicable Pakistan laws. By using this website, you agree to submit to the jurisdiction of local courts for dispute resolution.

10. Cookies and Privacy

Our use of cookies and data collection practices are outlined in the Privacy Policy. By continuing to use the website, you consent to these practices.

11. Amendments to the Terms

Silsila.shop reserves the right to modify or update these terms at any time. Changes will be effective immediately upon posting on the website. Users are encouraged to review these terms periodically.

For further information, feel free to contact our support team at [official.silsila.shop@gmail.com].